Change of ownership - Decoder

On 04/01/2016 I sent in all the documentation required to change ownership of my DSTV decoder to my son so that he can have it on as Xtra View with the Explora. For some unknown reason and I have no idea who gave authority to s**** my DSTV decoder as I found out when I phoned on Tuesday 05/01/2016 to follow up on the change of ownership. I was informed that this query would be escalated and be sorted out within 24 hours. I phoned the following day and still nothing had been sorted out. On Thursday 07/01/2016 I was assisted by a gentleman and asked to send him an e-mail directly and he would forward it to his supervisor and we could expect a call that afternoon stating that it will be sorted. Needless to say nothing happened. Friday afternoon my son went to a DSTV agent in Benoni to go and see if he can get it sorted out there. Again he was told that they would call him on Saturday but to no avail. Well by today I am not really interested in hearing that we will be called. All I want is that when I get home from work this afternoon to see that the Xtra view is working.