Change of Ownership debacle

I am trying desperately to change ownership of 8 decoders from my hubbys dstv business company account into my private name. I emailed ALL the correct documents and filled in forms to both the help and change of ownership email addresses, 3 times!!!!!!! I am supposed to receive some sort of reference number - 5 days have passed... NOTHING from DSTV. We own a guest house and can no longer operate as such. We are now renting out our units long term and therefore must change the decoders into my name. Dstv business service is now cut off. I have 8 decoders and not one works! as I requested