Change of ownership.... completely done wrong

Absolute pathetic service from consultants to team leaders! Problem from 18/08 and still not solved!!!!!

I've done a change of ownership of a decoder to my mother on 18 August 2022. We've emailed it 7 times before it was accepted by the automatic email response.

It has been confirmed 3 or 4 times via email and telephonically that the change of ownership was done, with latest 2 September 2022.

Yesterday evening the decoder was switched off - it was supposedly on my mothers account. When she called this morning the change of ownership was not done.

Got a message that I need to pay R1808.00 for services I don't use. Spent over an hour on the phone today to get them to write back all the fees and subscriptions not suppose to be on my account. Thought it was solved.

Big surprise!!!!! When I checked if the streaming package was cancelled and reversed I suddenly had an ACTIVE XTRA VIEW account. And guess what... this is the decoder that was again confirmed to be transferred to my mother's account. Trying to speak to a consultant is a dead end... they just don't want to understand. When I asked for her team leader she spoke in her own language to everyone around her... unfortunately for her I followed the conversation...

TEAM LEADER was suppose to call back within 30 minutes.... 15 days later and no joy whatsoever!