Change of ownership

I have been trying to do a change of ownership on my subscription since November and to date nothing. Every time I tried to give in the firms the consultant give a different reason why it can’t be changed from system down, printer broken , incorrect forms and now I wanna told I need to take pictures of the decoders WHY they have all my details including the decoder details I’m serious considering just canceling the whole subscription and sticking to Netflix all this is not worth the hassle.