Change of ownership

I wrote here yesterday and it was the second time this month but still no one cares to assist me because with dstv the customer is never right. A simple change of ownership is all I needed. Why am I always receiving the same automated reply but nobody helps me. I can't pay the money you need and u refuse to make a payment plan because it's not like I don't want to pay I just can't pay all the amount at the same time. Please please change back the ownership of the decoder I was giving last month. I asked this for the third time this month please can you change the ownership back to my brother because you want me to pay all this money but I don't have. When we did a change of ownership it was easy and I asked that should do it the very same day that we did the change of ownership please reverted back to his name because now I can't pay the account because it needs me to pay all the money. It's a month. I don't know maybe when you get time dstv maybe when you remember that all this time I've been a loyal customer maybe you assist me please no automated messages this time actually somebody must please no automated messages this time