1 reviews | Active since Oct 2016

23 Mar 2017, 14:50

Change of Ownership

<p>Afternoon,</p> <p> </p> <p>I sent an email of change of ownership with all accompanying documents on the 21st of February 2017.</p> <p> </p> <p>This decoder was a gift from me to my father.</p> <p> </p> <p>Since than, i have sent 3 follow-up emails and called in numerous times to find out what the status is. Each and every time i was told there is a technical issue?</p> <p> </p> <p>After a month this still hasnt been resolved? I am giving my dad a decoder, we already had the dual lnb installed and have had absolutely no resolution from DSTV. He is not buying a car, its a simple decoder swap why is this so difficult to do?</p> <p> </p> <p>We have both been inconvenienced for over a month because of this. I want a resolution today please and i suggest we both get a month free because your service has been absolutely appauling to say the least.</p> <p> </p> <p>Your premiums are high and the repeats are ridiculous but we still stay loyal clients and to recieve such appauling service is simply not good enough.</p> <p> </p> <p>DSTV - jack yourselves up.</p> <p> </p> <p>Dianne du Plessis</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Mar 2017, 14:58
Official

Dear Dianneandfrancois du Plessis

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team