HG
Heinrich G
1 reviews | Active since Feb 2014
18 Jul 2015, 17:26
change of ownership
I went to do all the necessary paperwork to do change of ownership to activate the extraview, this was done more than 24hr ago.<br> <br> this morning it worked all fine.<br> this afternoon however blocked.<br> i phoned to sort this out but the centre agent said it has not been done.<br> <br> how can it work and then suddenly dont.<br> DSTV sort your stuff out. All paperwork has been done activate this xtraview<br> <br> Dont come with more excuses that the system is off or i must wait longer.<br> <br> is this the service we get for paying for something that does not work!<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Jul 2015, 14:50Hello Heingr,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to the change of ownership to your account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused.
Kindly provided us with the case number of the documentation that was forwarded to us, the case number will allow us to upload your decoders to do the change of ownership to your name and activate the extra view service as per your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to the change of ownership to your account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused.
Kindly provided us with the case number of the documentation that was forwarded to us, the case number will allow us to upload your decoders to do the change of ownership to your name and activate the extra view service as per your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply19 Jul 2015, 14:50
Official
Hello Heingr,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to the change of ownership to your account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused.
Kindly provided us with the case number of the documentation that was forwarded to us, the case number will allow us to upload your decoders to do the change of ownership to your name and activate the extra view service as per your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to the change of ownership to your account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused.
Kindly provided us with the case number of the documentation that was forwarded to us, the case number will allow us to upload your decoders to do the change of ownership to your name and activate the extra view service as per your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta