Change of ownership

<p>I reguested to change my brothers decoder into my name since he's unemployed, i called the customer servive i was advised of the process i had to follow and given an alternative option to visit my closest outlet.</p> <p>it was the 25th of July i went to Jabulani mall outlet i was told to go to the police station for an affidavit with my brother, i did that drove there had lekker camp @ SAPS (not related to this anyway).</p> <p>I then went back to the outlet and i was told that they offline after all my efforts.</p> <p>Drove to Protea Garderns outlet wher i was told to bring the actual decoder and theres nothing they can help me with :-(</p> <p> </p> <p>Decided to call in and confirm this i was then advised to email them myself( which i gladly acceepted) went to and internet cafe paid to have document scanned and emailed. Forwarded the documents the 1st time around got a Ref ********** NO HELP GIVEN ON THIS REF.</p> <p>Emailed the docs again got REF ********** , after days i emailed back to be advised that i had to settle his account.</p> <p>i did that the same day i was the rep**** the next day to forward proof of payment, i did that the same day.</p> <p>The next day (01/08/2016) my mom called me and told me the servive is terminated without my knowledge, even though i have a credit balance of almost R400.00</p> <p>I got an email saying the experiancing technical problems the same day. I called to reactivate my account with my airtime, until today they haven't linked the 2nd decoder for xtra view purposes.</p> <p> </p> <p>Is this the kinda service given to customers who dont have Premium package????</p> <p> </p> <p>ANGRY CUSTOMER!!!! </p>