JM
Jabu M

1 reviews | Active since Jan 2016

18 Jan 2016, 13:26

Change of Ownership

13 and 17 August 2015 I submitted Change of ownership paper work for a DSTV walker 7 (query number received : #***, and for a number of days in Sept and Oct I followed on my query and received no answer. <br> 26.10.2015 I visited the walk in centre (10:15am) and was assisted by Akami Golele whom after I re emailed required documents he disappeared for 30 minutes and returned to inform that my Walker 7 we will be working when I arrived home later that afternoon, followed up again 29.10.2015 and 05.11.2015 with Akami and his feedback was \Hi Il get back to you once our technichians give me feed back"and no feedback was received.<br> 06.11.2015 resumitted docs after speaking Themba Mahaya and 23.11.2015 I phoned to query and was requested to email again the same documentation to Mfaniseni Nhlapo who promised to sort this matter out even received a call from the call centre consultant who also promised to sort out my query but to date I'm still waiting.<br> <br> After 6 months and all the run around I still have a device I can't use"

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Jan 2016, 07:26
Official
Hello Jibho,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team