change of ownership
My decoder broke on Thursday the 4th of June. I called dstv and was told they don't fix this kind of decoder any more. Then a friend of mine gave me his unused decoder. We then called dstv and we were told they want certain documents before they can change it into my name. We emailed them those documents on Sunday the 7th of june at 6 o'clock. Dstv then told us it will take 48 hours for this to happen. I've been calling dstv everyday to find out what's going and nobody could tell me anything including the supervisors on that shift. Can you please help me on this regard.
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DStv (MultiChoice)'s replyOfficial
12 Jun 2015, 15:39Hello mjimbo,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your change of ownership to your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that the change of ownership was done. The equipment was put on your name and we have activated the Premium package as per your request. You will receive a call back this evening at about 5pm for further assistance.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your change of ownership to your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that the change of ownership was done. The equipment was put on your name and we have activated the Premium package as per your request. You will receive a call back this evening at about 5pm for further assistance.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
DStv (MultiChoice)'s reply12 Jun 2015, 15:39
Official
Hello mjimbo,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your change of ownership to your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that the change of ownership was done. The equipment was put on your name and we have activated the Premium package as per your request. You will receive a call back this evening at about 5pm for further assistance.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your change of ownership to your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that the change of ownership was done. The equipment was put on your name and we have activated the Premium package as per your request. You will receive a call back this evening at about 5pm for further assistance.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta