Change of ownership

I requested change of ownership for my decoder on the 16th October from my name to my father's name. I clearly stated on the form that they need to transfer funds from my account to his, since this account had access funds. Since then, my father's decoder has been deactivated about 4 times!!!! Each time we call, speak to a different consultant, and they all fail to sort out same issue. This is now becoming a stressful exercise. Worst service ever!