Change of ownership

In May 2017 I requested disconnecting my account due to unemployment. Also requested that they please send settlement amount on the account. As I received that with borrowing of money to settle this amount reflecting on statement. I received messages stating thaty request has been done and no longer a dstv customer.

I gave the decoder to a personal friend. Send all the relevant documents through. Although my friend id was not clear they requested that we send visible copy through insuring me that this is the only document needed to do change of ownership.

Today after 2 weeks emailed them as now I have a outstanding amount which was also explained to me that that was internally done incorretly.

I been struggling for 5 months already. Very unsatisfied with the incompetence of employees