Change of ownership

I have been trying for a week to transfer ownership of my decoder and walka to my mom. I have sent multiple mails and contacted the call centre who are unable to assist me or put me through to the change of ownership department. What i find incredible is that I have a customer service reference number but nobody at the call cenre wants to take it from to resolve the issue. You have all the documents so please can the change be actioned.<br> <br> Gary