Change of decoder ownership of deceised mom

I am very disapointed in the way mulitchoice has treated me the past week. I phoned to notify nultichoice of the passing of my mother end of October 2017. I asked for help in doing a change of ownership of my mom's decoders, i have her death certificate, id and proof of address as was asked including my details. I was told to download forms from the website and complete it and send it back by fax. That was fine, i was then told that i had to get a letter from an executor of estate to confirm death and that i could do a change of ownership, i told the agent that there was no executor and that my mom did not have an estate neither a will, she only had the bit of furniture left in her flat, no moneys nothing, she was a state pensioner, the agent could not care a less what i was trying to tell her, she then told me i had to go to the High Court to apply for a letter, and that my mom's death certificate, and ID, with proof if address and all my detail is simply NOT ENOUGH PROOF for Multichoice to do a change of owbership ? This is so rediculous, a DEATH CERTIFICATE NOT ENOUGH PROOF ? How am i suppised to go to a HIGH COURT to prove that my mother has passed away and that the decoders belonged to her, multichoice accepred her as a customer with all her connected services and decoder serial numbers smartcard number and all her detail, how is this possible that multichoice can not accept a death certificate issued by a certified doctor AND REGISTERED AT HOME AFFAIRS. What more proof can one get besides a LEGAL DEATH CERTIFICATE ? I myself am a customer with multichoice, i am disgusted vy the harshness of multichoice customer service, their managers and supervisors for the manner in how i have been treated. They would not even listen to my reason, ubrupt unhelpfull unmannered staff non simpathetic, if multichoice did not have us as customers, it would not exist ! We as the customer keeps it going and we as the customer contribute to each and every staff member working their to their salaries including the high seats above !! Why are you treating your customers like rotten trash ? This is unaceptible behaviour ! How do you expect me to visit a High Court for a proof of ownership and proof if death ?? How do you expect me to get there ? Taking off from work ? Spending probably a whole day there to be helped IF I AM LUCKY ENOUGH TO BE HELPED ? This is absolutely reduculous !! We are your customers we pay our services on time, we are loyal, why treat us like garbage ? Please sort this out in a better more convenient and propper way Multichouce as soon as possible. We are loyal paying customers !!!