Change of Decoder Ownership

<p>I've submitted a request to chande 2 decoders form my ex-husands name to my own on the 14th November. To date I have not received any feedback on the status of my request except for an automated email telling me they are experiencing technical difficulties in opening an account in my name. I've been following up with no resolution to my query, on a dialy basis. A request I was told would take 48 hours, it's now 5 days later with nothing. I have the 2 decocders in my posession, I provided all the necessary information and signed documents. What else could be needed? I would appreciate SOME feedback as to why the request can not be actioned. Can SOMEBODY please get back to my with an answer or solution. </p>