MK
Mary-Lyn Kelly
1 reviews | Active since Jun 2020
05 Feb 2024, 11:20
Change of Debit Order gone wrong
I changed my DSTV debit order 2 months ago. Since then my subscription has increased from R829 to R1083. They removed my discounts even though I'm still in my pricelock contract. I logged a call that was escalated but nothing was corrected. The worst is they messed up my Showmax and no one at the call center can fix it. It shows active but when I log in it says I need to subscribe. I was busy with the call center for 5 hours Saturday and 4 hours yesterday. When I did today they just asked the same run-around questions. I am irritated now. Does no one know how anything works at DSTV anymore? Please view your chat history with me and the call centre on Messenger and you will see how frustrating this must be for me.
Helpful (0)
Replies (8)0
Replies (8)
DStv (MultiChoice)'s replyOfficial
05 Feb 2024, 11:31Hi Mary-Lyn Kelly,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Feb 2024, 11:31
Official
Hi Mary-Lyn Kelly,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MK
Mary-Lyn Kelly's updateReviewer Update
05 Feb 2024, 18:16Apologies for msiing your 3 calls it was an inconvenient time. I have downloaded the new app I can send you screen shots something is wrong with my subscription not my app.
MK
Mary-Lyn Kelly's update05 Feb 2024, 18:16
Reviewer Update
Apologies for msiing your 3 calls it was an inconvenient time. I have downloaded the new app I can send you screen shots something is wrong with my subscription not my app.
MK
Mary-Lyn Kelly's updateReviewer Update
05 Feb 2024, 18:20Please call me again I am available now.
MK
Mary-Lyn Kelly's update05 Feb 2024, 18:20
Reviewer Update
Please call me again I am available now.
MK
Mary-Lyn Kelly's updateReviewer Update
05 Feb 2024, 18:29And why was I charged for HD.PVR acees extra R115???
MK
Mary-Lyn Kelly's update05 Feb 2024, 18:29
Reviewer Update
And why was I charged for HD.PVR acees extra R115???
MK
Mary-Lyn Kelly's updateReviewer Update
06 Feb 2024, 10:00Still no change on my account and no Showmax?????
MK
Mary-Lyn Kelly's update06 Feb 2024, 10:00
Reviewer Update
Still no change on my account and no Showmax?????
MK
Mary-Lyn Kelly's updateReviewer Update
06 Feb 2024, 21:20Still no response
MK
Mary-Lyn Kelly's update06 Feb 2024, 21:20
Reviewer Update
Still no response
MK
Mary-Lyn Kelly's updateReviewer Update
07 Feb 2024, 08:24This is ridiculous DSTV has the worst customer service. I am going to take all those chats from Messenger and put them on TikTok just to show people. DSTV will be the laughingstock in SA.
And by the way, you keep on asking me if have I downloaded the new Showmax app but what about my Ultra why doesn't it work on there or my Streamer?????
And by the way, you keep on asking me if have I downloaded the new Showmax app but what about my Ultra why doesn't it work on there or my Streamer?????
MK
Mary-Lyn Kelly's update07 Feb 2024, 08:24
Reviewer Update
This is ridiculous DSTV has the worst customer service. I am going to take all those chats from Messenger and put them on TikTok just to show people. DSTV will be the laughingstock in SA.
And by the way, you keep on asking me if have I downloaded the new Showmax app but what about my Ultra why doesn't it work on there or my Streamer?????
And by the way, you keep on asking me if have I downloaded the new Showmax app but what about my Ultra why doesn't it work on there or my Streamer?????
MK
Mary-Lyn Kelly's updateReviewer Update
09 Feb 2024, 11:54I see there has been a change on my account however its still not the same as it was before the debit order change and I have not received a refund:
Why is my DSTV subscription now R879 when it was R829. why is Access Fee now R115 when it was R105?
And will I be refunded for the incorrect charge for January (R994) and the extra R230 I had to pay in last week??? That would be a refund of R385.
Showmax is still not sorted, i will try fix this myself as you obviously cant do it yourselves. I have cancelled the subscription and will wait till after 28 Feb and subscribe again and hopefully I can resolve the issue by doing your work for you.
Why is my DSTV subscription now R879 when it was R829. why is Access Fee now R115 when it was R105?
And will I be refunded for the incorrect charge for January (R994) and the extra R230 I had to pay in last week??? That would be a refund of R385.
Showmax is still not sorted, i will try fix this myself as you obviously cant do it yourselves. I have cancelled the subscription and will wait till after 28 Feb and subscribe again and hopefully I can resolve the issue by doing your work for you.
MK
Mary-Lyn Kelly's update09 Feb 2024, 11:54
Reviewer Update
I see there has been a change on my account however its still not the same as it was before the debit order change and I have not received a refund:
Why is my DSTV subscription now R879 when it was R829. why is Access Fee now R115 when it was R105?
And will I be refunded for the incorrect charge for January (R994) and the extra R230 I had to pay in last week??? That would be a refund of R385.
Showmax is still not sorted, i will try fix this myself as you obviously cant do it yourselves. I have cancelled the subscription and will wait till after 28 Feb and subscribe again and hopefully I can resolve the issue by doing your work for you.
Why is my DSTV subscription now R879 when it was R829. why is Access Fee now R115 when it was R105?
And will I be refunded for the incorrect charge for January (R994) and the extra R230 I had to pay in last week??? That would be a refund of R385.
Showmax is still not sorted, i will try fix this myself as you obviously cant do it yourselves. I have cancelled the subscription and will wait till after 28 Feb and subscribe again and hopefully I can resolve the issue by doing your work for you.