TP
Thaba P
1 reviews | Active since Sept 2011
12 Feb 2015, 12:23
Change of Bouquet
I called DSTV to change the bouquet that I am currently, the only thing they can say to me is that I must call back on the 28th meanwhile they will continue to bill me for the bouquet I do not want. I feel ill treated as I used to be able to do this before and just because I have two decoders it is suddenly not possible.
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DStv (MultiChoice)'s replyOfficial
12 Feb 2015, 12:56Hello Retse,
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Regards
Rupert
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Regards
Rupert
DStv (MultiChoice)'s reply12 Feb 2015, 12:56
Official
Hello Retse,
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Regards
Rupert
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Regards
Rupert