Change of Bank details

<p>I have been a loyal client of DSTV for close to 11 year now. In July 2016 I saw that I will not be able to pay my DSCTV account. I went online as it has an option to change your bank details. I did so with no problems. I changed it to my Husbands account. No error message came up no problem.</p> <p>Subsequent to that , we were not able to rent any box office movies, eventually I phoned DSTV in December 2016 where they told me the account is now a cash accounta nd that we are in arear by R4 893.00.</p> <p>When I asked how is that possible they said that e bank account I loaded was not linked to my ID number and then defaults back to cash account.</p> <p>When I asked how can we still be connected , they said it is becauise we are on a contract for two years.</p> <p> </p> <p>So why allow you to change bank account details online if it is not allowed?</p> <p>Why defaulst it back yo a cash account and allow it to go into arears?</p> <p>Why not discusnnect you so that you know there is a problem?</p> <p>Why not sen dou a message or give you a phone call to say that the bank details was not accepted?</p> <p> </p> <p>Because of DSTV incompement system, we arwe now have to fork out R5k, mno-one has R5k just lying around?</p> <p> If I did not phone DSTV I would still nothave known about this mess!! I am really upset and all they say is that we can make a payment plan, greaty, as if we do not pay enough already fro DSTV we now have to pay more each month to make up the arear thta they created!!!!!</p> <p> </p> <p>I cannot escalate his to a manager opr a director or any one, I do not want this to happen to any one else and is highly upset!!!!!</p> <p> </p> <p>This is an absolute joke!!!!</p>