Change in Policy????

Ive been a premium subscriber ever for the past four years, and an hd pvr subsciber for the past two years, i have not missed payments nor have I had any problem with you guys that could not be sorted out. So Congrats to that.<br> <br> However, yesterday 17/06/2014, i called into the call centre to drop my package to the lowest one, due to the fact that i will not be around for a month or so. Which i have been doing every year for the past four years. This time, however, i was told by Violet that this was not possible as Multichoice does not do this and that I had to wait for the billing month end to do this. Seeing how, ludecris this sounded, i told her that i have this done every year to which I implored that she check my account record and see that it has been last year in June. To this she said that she was unable to do this as she needed a supervisor to do so. I asked to speak to a supervisor and was told that PATIENCE CINDI was not available to take the call and the she will call me in 2 hours. Its been 24 and i have no answer. Why cant you help me. Is my loyalty towards DSTV of R800.00/m gone unnoticed?, am i a valued customer?