WC
Wendy C
1 reviews | Active since Sept 2017
12 Aug 2021, 18:07
CHAIRMAN DSTV/MULTICHOICE
Please could the chairman MR IMTIAZ PATEL of multichoice make contact in anticipation that he may be the only person capable of resolving my challenge with the organisation. Numerous attempts on social media, contact centre and online chats have led to my request and possible end to my challenge.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Aug 2021, 21:34Hi Wendy Cragg,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Aug 2021, 21:34
Official
Hi Wendy Cragg,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
WC
Wendy C's updateReviewer Update
13 Aug 2021, 10:48It is now day 9 after DSTV took the money out of my bank account. After numerous calls, online chats and social media it is very clear that DSTV does not need to offer ANY form of customer satisfaction this is the only thing that is guaranteed that customer service has become 100% worse and hiding behind covid is no excuse for poor non existent service. DSTV does not respond to any social media reports, cannot be bothered to contact you when you write so many reviews on hello peter. It's a clear indication that my frustration is mine alone and I have to cancel this service that i have paid for and not received. The senior management is not cont and are kept behind lock and key and have no idea what is happening out here. The frustration they put people through is unbelievable. So my only solution is that I will NEVER EVER make a payment and I will never ever want DSTV. As far as I am concerned they need to respond to people on social media but they just dont care because their attitude is well we are the only ones providing this service so tough on you because if you dont use us there is no other competitor. A new account and the worst experience I have ever had. They dont deserve to have any customers with this attitude. Resolving is not a mind set for the staff at DSTV. I have spoken to so many agents over the past 9 days I could name a child as this ranges from A to Z. It is beyond me to think that an organisation this big does not have their online purchase in place and once they have your money they just dont care. I spoke to my bank, it will now cost me further money to get my money back that DSTV took directly out of my account and now say they cant find it. What's that? The customer service is so rude and obnoxious they think they doing you a favour but in fact clients pay their salaries as sure as that's how business works. I believe that if you offer online purchase options then at least have the decency to monitor them and ensure that what people pay for, they get. But in this case please do yourself a huge favour DO NOT do any payment through their online system. You will need a psychologist after they finish with you or should I say you finish with them. I am so astounded that in today's time when things are so rough and people are struggling so much and are looking for just that little extra in entertainment this is what happens. Seriously disappointing . I only shudder to think how many people out there are subjected to such disgusting treatment.
WC
Wendy C's update13 Aug 2021, 10:48
Reviewer Update
It is now day 9 after DSTV took the money out of my bank account. After numerous calls, online chats and social media it is very clear that DSTV does not need to offer ANY form of customer satisfaction this is the only thing that is guaranteed that customer service has become 100% worse and hiding behind covid is no excuse for poor non existent service. DSTV does not respond to any social media reports, cannot be bothered to contact you when you write so many reviews on hello peter. It's a clear indication that my frustration is mine alone and I have to cancel this service that i have paid for and not received. The senior management is not cont and are kept behind lock and key and have no idea what is happening out here. The frustration they put people through is unbelievable. So my only solution is that I will NEVER EVER make a payment and I will never ever want DSTV. As far as I am concerned they need to respond to people on social media but they just dont care because their attitude is well we are the only ones providing this service so tough on you because if you dont use us there is no other competitor. A new account and the worst experience I have ever had. They dont deserve to have any customers with this attitude. Resolving is not a mind set for the staff at DSTV. I have spoken to so many agents over the past 9 days I could name a child as this ranges from A to Z. It is beyond me to think that an organisation this big does not have their online purchase in place and once they have your money they just dont care. I spoke to my bank, it will now cost me further money to get my money back that DSTV took directly out of my account and now say they cant find it. What's that? The customer service is so rude and obnoxious they think they doing you a favour but in fact clients pay their salaries as sure as that's how business works. I believe that if you offer online purchase options then at least have the decency to monitor them and ensure that what people pay for, they get. But in this case please do yourself a huge favour DO NOT do any payment through their online system. You will need a psychologist after they finish with you or should I say you finish with them. I am so astounded that in today's time when things are so rough and people are struggling so much and are looking for just that little extra in entertainment this is what happens. Seriously disappointing . I only shudder to think how many people out there are subjected to such disgusting treatment.