"Caught for a sucker by Multichoice"

I had price lock for 2 years and when it expired one of the Multichoice agents called me to ask me if I would like to take price lock again for another 2 years. I asked if I have to cancel, what would the penalty be. Her reply was R 189.00 only. I asked her if she was sure and she confirmed the price. Now I need to cancel my DSTV because I am not able to pay it any more. I called to cancel 2 days ago and was told someone would call me back within an hour or 2. Nothing! I called yesterday and was told I must just be patient, someone will call me Now the 3rd day is today and I called again and was told as far as the agent knows, I may NOT cancel my contract and it will take up to another 24 hours for someone to call me back. Although my November subscription has been paid, I need to sort this out quickly. Either cancelled with the fee of R189 or know whether I need to go legal with this because of Multichoice, either won't cancel or will charge me a hefty penalty which means they gave me false information just to get their commission.

I am very upset with Multichoice and the way they are handling this. They are pretty good when you are subscribing or you are a new client. Pity they don't know how to be of good service when someone needs to cancel.