EC
Enver C

1 reviews | Active since Mar 2009

17 Feb 2017, 17:10

Catchup Plus Downloads Disappeared

<p>I downloaded about 8 series & movies and when I came from work on Wednesday they were all gone. I checked the "History" and that was also empty. It took a long time to download this and luckily I have uncapped data or else I would be even more ****ed!! What happened to my downloads??????</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Feb 2017, 17:17
Official

Dear Enver

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Feb 2017, 13:07
Official

Good day Enver

Your query has been referred to our online support team for further assistance.

We will provide you with the feedback as soon as is received.

Thank you for your time and patience.

Kind regards

Dinah

EC
Enver C's update23 Feb 2017, 09:07
Reviewer Update

I received a call to stay they are investigating either 17/02 or 18/02 and havn't heard from them since! **** service as usual!

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Feb 2017, 09:40
Official

Good day Enver

We apologise for your inconvenience and the delayed response in this regard.

The matter is still pending an investigation from our online support team.

We will contact you with the feedback once received.

Best regards

Dinah