CatchUp not working.

I pay a monthly fee to have Catch-up in order to watch sports and other programs that I missed the following day or a few days later. I complained on all platforms and called the call center and all told me they have fixed my problem. They are a bunch of ***** cause that service is not restored. Today is Wednesday and I still can't see shows that played on Friday. They must really either remove that fixed portion of my monthly fee or fix the system. I am tired of calling them and chatting with the call center agents. The service is utterly poor.