Catchup and Box Office not working

Item: DStv (MultiChoice)
Rating: 1
Author: Rofhiwa M

its been 5 days now without Catchup and Box office, I have contacted DSTV via online and the lady who was assisting me said I should take my decoder at any Multichoice. Palesa gave me a good service but couldnt help me.

I went to Multi choice at centurion mall, they told me that my decoder its up to date but theres a software upgrade which is affecting most customers and they said it will take 2 days to be upgraded, 2 days its now up and I still can access Catchup and Box office.

Can this be resolved ASAP as its getting too much now and its now boring, this is a lot of waiting and I cant take it anymore as I am paying for all the functions to work.

I guess this month I will be paying less since some of the functions are not working.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

30 Jul 2018, 09:24

Dear Rofhiwa

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply30 Jul 2018, 09:24

Official

Dear Rofhiwa

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Rofhiwa M's updateReviewer Update

01 Aug 2018, 13:41

Good day, Does this mean I wont be paying full amount since some of the functionality are not working. If this is not resolved by Saturday, I will return this decoder for a new one and I will not leave the store until I have it, I am paying a lot for things not to work. Why was there no communication to us users to inform us of the inconvenience, this is my second without Catchup and box office. Why are some users not affected by this? KR, Rofhiwa

Rofhiwa M's update01 Aug 2018, 13:41

Reviewer Update