Catching people out and trying to take there money!! PATHETIC SERVICE

We have been with Dstv for over 9 years, and recently the service we have experienced is nothing but pathetic!! We were recently offered a upgrade to the new decoder that has Netflix. We decided to take up this offer. Upon the conversation with the consultant nothing was explained to us about having to cancel our pre existing pricelock contract ( calls are recorded) we get our new decoder have it installed only to be sent a message our account is over R2000 I mean what ******* is this. We call into dstv only to be told they cannot assist only the accounting department can help rectify the problem and they will contact us within 48 hours. 48 hours passed and no one called. We then had to call in again only to be told the same thing. What kind of service are you providing to your clients???? First your comunication was not up to standard as nothing was explained and now no one can assist and the only people who can just don't phone you. My decoder has now been Deactivated and we are still waiting for someone to call. We have wasted so much money on airtime in trying to get through only to be told no one can help. I work with clients and this is ABSOLUTLEY DISGUSTING. You need to seriously catch a wake up when it comes to service. I feel like taking this further as we have all the recordings. I doubt I will get a response or even a reply but I want people to know what ****** you are and how you treat tour customers who have been loyal to you for so many years!!!