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simon H

1 reviews | Active since Nov 2015

16 Nov 2015, 11:42

Catch Up Never up to date.

Hi<br> I complained about Catch Up to DSTV in Sept, the problem i was having was programs were either not updating on Catch Up with the next episode or were being placed on Catch Up 2 to 3 episodes into the series, which make no sense what so ever. I also mentioned that in some cases i was only getting every send episode of a series. I did receive a standard form email back (proving that this is an ongoing problem) but to date nothing has changed.Still programs don't update with the latest episode, still series are coming on to Catch Up from episode 2 or 3. There is no sense in keeping my DSTV Explorer as the catch up is nothing like it is advertised and in fact i am sure this constitutes false advertising and should be looked into by the advertising complaints commission.<br> DSTV is not a cheap option and for the price i am paying i would certainly expect them to get it right more often than not. With today's technology you would think they would be able to get it right.<br> <br> It is completely and utterly frustrating.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Nov 2015, 10:34
Official
Hello wolves01,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team