NN
Ntsoaki N
1 reviews | Active since Feb 2015
08 May 2015, 09:27
Catch-up listing not updating
My catchup listing is not updating, I don't have most of this week's serieses on my catch-up and this is not the first time. When I called the call centre yesterday I was told I need take it to the nearest service provider for testing.<br> <br> My thing is, this is not the first time. So I am going to take it for testing every time and in the mean time what do we watch?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 May 2015, 13:09Hello ntsoakinqai,
Reference is made to our telephonic conversation in regards to the missing Catch up Titles.
We advised that our consultants did assist with the trouble shooting, however your titles still did not update. We then advised that you should have a look at your schedule recording and cancel them for a 24 hour period as they may be blocking the downloads.
We agreed that we will call you back in the next few days for feedback on the problem and advise accordingly.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the missing Catch up Titles.
We advised that our consultants did assist with the trouble shooting, however your titles still did not update. We then advised that you should have a look at your schedule recording and cancel them for a 24 hour period as they may be blocking the downloads.
We agreed that we will call you back in the next few days for feedback on the problem and advise accordingly.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
DStv (MultiChoice)'s reply11 May 2015, 13:09
Official
Hello ntsoakinqai,
Reference is made to our telephonic conversation in regards to the missing Catch up Titles.
We advised that our consultants did assist with the trouble shooting, however your titles still did not update. We then advised that you should have a look at your schedule recording and cancel them for a 24 hour period as they may be blocking the downloads.
We agreed that we will call you back in the next few days for feedback on the problem and advise accordingly.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the missing Catch up Titles.
We advised that our consultants did assist with the trouble shooting, however your titles still did not update. We then advised that you should have a look at your schedule recording and cancel them for a 24 hour period as they may be blocking the downloads.
We agreed that we will call you back in the next few days for feedback on the problem and advise accordingly.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert