aM
ana M
1 reviews | Active since Jun 2009
19 Apr 2016, 20:22
CATCH UP DOESNT HAVE ALL EPISODES
Why do we spend almost R900 a month and don't get what we pay for? Catch up has episodes missing example HAPPY VALLEY shows episode 1, 2 and then jumps to 4. And then they expire!<br> <br> When calling the call centre we are told that if we are recording something else this wont be on catch up. Or if our signal is weak then this will happen too! Totally unacceptable! This is on CATCH UP not recording etc.<br> <br> Seems the way to go is to cancel and move the streaming. We want our money back! And the attitude at the call centre is that we are incapable of understanding how it works. What an insult! Give us what we pay for! This is not the first time we experience such.
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Replies (1)DStv (MultiChoice)'s replyOfficial
21 Apr 2016, 09:53Hello anamonsanto,
Thank you for taking the time to bring your concerns to our attention.
MultiChoice mission is to always strive towards providing a service of world class standards. As we continually strive to improve our service, feedback such as yours is extremely valuable.
We have escalated your concerns feedback will be provided by written of telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to bring your concerns to our attention.
MultiChoice mission is to always strive towards providing a service of world class standards. As we continually strive to improve our service, feedback such as yours is extremely valuable.
We have escalated your concerns feedback will be provided by written of telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 Apr 2016, 09:53
Official
Hello anamonsanto,
Thank you for taking the time to bring your concerns to our attention.
MultiChoice mission is to always strive towards providing a service of world class standards. As we continually strive to improve our service, feedback such as yours is extremely valuable.
We have escalated your concerns feedback will be provided by written of telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to bring your concerns to our attention.
MultiChoice mission is to always strive towards providing a service of world class standards. As we continually strive to improve our service, feedback such as yours is extremely valuable.
We have escalated your concerns feedback will be provided by written of telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
