Catch up decoder freezes and call centre reply pathetic.

<p>We purchased a new catch up DSTV decoder last year end of January. Lately we seem to have to reboot the decoder regularly as it either freezes or gives a blank screen. This happens randomly. Can be once every day or two or 3 times a day. No bad weather, no pattern. I decided to call in to DSTV to ask them advice and I might as well have called the post man. I got a total of zero advice. "It's either the decoder or it's the installation". " Bring it in and we will test it if we don't find a fault it's the installation". When I asked what if the random freeze does not happen during the time we are at DSTV, well, she said then it's the installation. End of the conversation, she was no longer interested and started keeping quiet waiting for me to talk or hang up. So shocking that people like that are placed in a call centre, she should rather be back office filing or go on a training course</p>