MC
Mary C
1 reviews | Active since Mar 2013
18 Sept 2022, 18:23
CATCH UP CANNOT COUNT
I am absolutely disgusted with the incompetence shown with Catch Up.We are not getting what we pay for. With the current loadshedding situation recording is a major issue and obviously someone can't count. I have lost an episode of The Bay and Chicago Med which just got skipped and on to the next. 3 series have not updated this week,Hudson and Rex, Private Eyes and Walker. Considering the fact that streaming is being done by more and more people one would think they would at least try to deliver a decent service to paying customers to try to keep their business. This is not the case. I require feedback and this mess to be sorted out.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Sept 2022, 23:37Hi Mary Rose Craig,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Sept 2022, 23:37
Official
Hi Mary Rose Craig,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
MC
Mary C's updateReviewer Update
21 Sept 2022, 05:51I still await a response and do not take calls during business hours while working so expect an emailed response and note that there is no improvement in the situation complained about. Added to this there is a further **** running by multichoice. Loading Disney plus WITHOUT PERMISSION to my account supposedly free for 3 months but given their track record it will probably take 2 years to remove this. I have called to cancel it but wonder how many subscribers know what they are doing. My deep disgust knows no bounds and I can say with cer*****y that family and friends feel the same. When are you going to give us what we pay for?
MC
Mary C's update21 Sept 2022, 05:51
Reviewer Update
I still await a response and do not take calls during business hours while working so expect an emailed response and note that there is no improvement in the situation complained about. Added to this there is a further **** running by multichoice. Loading Disney plus WITHOUT PERMISSION to my account supposedly free for 3 months but given their track record it will probably take 2 years to remove this. I have called to cancel it but wonder how many subscribers know what they are doing. My deep disgust knows no bounds and I can say with cer*****y that family and friends feel the same. When are you going to give us what we pay for?