Cat h up ******* file

I tried watching a movie on catchup and when it got to a peticular time 1h22mins it stopped so I thought something wrong with my connection so I checked my connection and there was nothing wrong with it so I proceeded to download it to watch at a later stage and the next day the downloaded file which said it was complete 1.19Gb did the same thing stopped at 1h22mins so I tried again and still the same after downloading it 5 times the same thing kept happening at the same time code. So my next step was to contact Dstv customer services to resolve the problem and they just said the file was ******* and there is nothing they can do about my wasted 6Gb of data used. That is rediculous they need to do something to this regard I wonder how many people dstv has ****med out of their data and just said we sorry there is nothing we can do. So I would warn anyone against going g with this dstv catch-up story its not being done correctly. Surely there must be something they can do to rectify this.