Cassandra a classic example of customer experience failure, poor service DSTV

<p>As i write this complaint i am on the phone speaking to Katlego and this is my fifth call in less than a week. I keep on getting notifications that i have reversed a payment from Absa last year in November and thsis was done on the 29th March and how is that possible when i have never paid the account at Absa. Then this morning on my fourth call just after 7am i spoke to a very rude agent named Cassandra. I was frustrated to having to call you every mornng to find out what was happening with my acount because it is suspended. She was argumentative and telling me that there is nothing i can do because i reversed the premium. I requested to speak to a manager and i was placed on hold and i was assisted by a kind gentleman however as i am speaking to Katlego she brought it to my attention that as that so called team manager promised that he will escalate the matter to accounts department that was not done. I dont if its fine for me to call your centre over and over to do the same thing that does not resolve my issue. So tomorrow morning i must call you again to re****nect the services that to me is not a fruitful excersice. Cassandra was really rude to a point where she called me The Husband Of The Account Holder and i dont understand what point was she trying to prove. Lastly i had a credit last month and sudenly i am owing you R934 and yet no one can explain how that is possible. I would like to personally have a copy of a recording that i had with Cassandra and her tema manager to call me and advise if that is the manner in which you deal with clients.</p>