Cashing in from my pocket

So I missed a payment, the debit order did not go off due to me not having sufficient funds in my account on the last day of the month.

I get paid and want to pay my account. To my surprise my initial premium of R1015 is now R1308.

I call multichoice to try understand why the premium is so high suddenly. The gentleman who assisted me really tried to explain but I'm still very much confused. So apparently multichoice does not give grace periods anymore, the thing is NO ONE INFORMED ME!!!!!!!!!! Secondly, if multichoice does not give grace periods anymore, when the payment bounced WHY DID THEY NOT CUT THE SERVICE IMMEDIATELY??????

multichoice is really putting me in a financial crisis now.

When it was decided on my behalf that I will pay an extra R300 WHY DID I NOT RECEIVE COMMUNICATION OF THE REVISED AMOUNT?????? LIKE THEY SEND WITH THE MONTHLY MESSAGES ABOYT THE AMOUNT DUE

EXACTLY WHY AM I PAYING SO MUCH EXTRA?????????? IM TOTALLY PERPLEXED

MY SERVICES ARE DISCONTINUED- I understand- no payment received. BUT now I'll be paying R300 extra for the remaining month which is about 24days. This does not make sense in any language. THE RECONNECTION FEE IS R50!!!!!!!!!!!! HAAI NO GUYS , NO