Cash Payment not reflecting as well as Debit order

On the 18th October my DSTV was disconnected I phoned spoke to a wonderful kind gentleman who assisted me and told him I have made payment on the 5th October at OK Grocers. He connected my DSTV and I have set up a debit order for the following end of October. On the 7th November my DSTV was disconnected again . I phoned spoke to Janelle and asked her why DSTV disconnected according to her explanation and very bad attitude on the 19th October a cash payment reversal was done of an amount of R493.00 and I said can she eloborate as clearly something is not right she could not explain. She also informed me debit order was reversed cause three amounts came back unpaid I said obviously cause the amounts they tried to deduct according to her was over R2000.00 she said I should hold and I did for 42 minutes and eventually someone pick up phone just to find out she put me threw to the WI FI department ****ed as hell for 42 min spoke to Adelaide had to explain whole story again and was promised a supervisor was gonna phone back until now nothing . Phone again spoke to above mentioned male also very unproffesional. I would like my DSTV be reconnected and ill pay the R699.04 thats due.