CASE NUMBER: *** - Falling to respond

I took out an Explora contract with Multi choice in Aug. Subsequently i had to make a payment of R849 before the decoder was dispatched. The pmt was made on 21 Aug and i received the decoder on the 24th. Then multi choice deducted the following amounts R908.50 on 28/08, R1657.50 on 28/09 and again R1657.50 on 28/10. On Tuesday 3 November i called Multi choice to inquire about the double debit orders that have been deducted from my account and i was told that the matter will be escalated to the DPP department and i will receive feedback within 24hrs, I called back twice within that week but no one could assist me because the DPP department had a backlog that they were dealing with. Eventually I got a call one week later. I explained my situation and was then told I would get feedback within 48 hrs. It is now exactly 2 weeks later and still I have not received any feedback from Multi choice nor my money back. The conclusion I have made is that I have been billed twice for the same product which is the premium subscription. To date I have not installed the Explora but I am being billed for it whilst I am paying the exact premium on my PVR.Can Multi Choice please rectify this mistake!