CASE NUMBER: *** - Falling to respond

After a month of trying to resolve this problem, having the one decoder cancelled and one activated i am still being charged R1657.50. this matter has been \escalated"from one person to another and still there has no conclusion. all i am being told is the matter will be escalated and you will receive a call within the next 24 working hours. a lady Dinah called on the 24th of Nov and reassured me that one of the managers in the DPP department will get back to me within 24-48 hours its another week later"