case number ***-account number***0

Have requested repeatedly for a debit order to be loaded, have sent evidence of the documentation they require. I find my account debited with an amount of R339,00. This amount is not the monthly debit order. The email response received does not answer my questions, but advises that the matter is resolved. 1. What is this debit of 339.00 from my account? if you don't have debit order details loaded for the monthly debit order, how did this amount go through, will this amount be reversed. <br> Honestly this service is shocking. Have had Multichoice since 1988 clearly old customers are not valued. Please can you tell me what the R339 is for, can you confirm that the debit order has been loaded, will you reverse the R339 or must I do it myself