CASE NUMBER: ***

Despite numerous emails to your call centre, numerous calls to your call centre, and requests for a managers email address to be sent to me, I have been flat out ignored by your call centre! When a query is raised about a charge to fix a decoder, and the last email received advises a credit has been passed against ones account - you presume the matter is done and dusted - NOT SO with MULTICHOICE, I have had my service cut 4x in the last 2 weeks, no one has picked up the phone to find out properly why this has not been resolved, your company hides behind ONE email address for your whole company, and a flat telephone service with no access to management or superiors without a runaround, i think its shocking that you profess to care what your client thinks, and ask them to rate your staff after a phone call - yet no one higher up takes responsibility or cognisance of the real problems confronting your clientele - MUST BE SO NICE BEING A MONOPOLY - Keep this attitude up for another year, and see how far this attitude gets you when Netflix come to SA - READ MY EMAILS AND COME BACK TO ME