Carol mabaso bad customer service

18th April I spoke to Carol mabaso via email and telephone to change due day to 25th. She confirmed all in order and on the 25th I asked if they debit was told yes. Today they disconnected my dstv saying they debited on 24th and was no money but our date was the 25th. I want dstv to reconnect my services as I paid R200 today but won't pay the reconnection fee as am not at fault. I want them to cancel debit order on my account as they are useless.