Carmen Fisher -

A year ago i received an email that i was owing an amount to almost R11.000.00. due to the fact that i was not getting debited for the price locked on my service i took out with DSTV, only to be told that it was a mistake on their side as they switched systems and they was unaware they was not debitting from my account, i thereafter advised this was not my mistake and it was theres and i will get my legal team to sort it out, i was then told by a consultant Carmen Fisher her manager will give me a discount and i will still have to pay R8013.00, i advised to put an arrangement (off R500.00 added with my price lock) as i was not in the mood for their mistake made , from 13/10/2016 till today i paid almost R5000.00, no statement and no feedback, each time i called i was told there is no such person called Carmen Fisher and she does not have a manager, This was a mistake from DSTV side as they claimed they had a system issue i still said it was fine i will settle it, now when i sent 10 emails to this lady i get no response, when i call no response. is there such person, why is DSTV not advising me in regards of their mistake made? should i start taking legal actions? how long are you going to still debit me for a mistake made on your side? i want feedback ASAP in regards of this!!!!

kind Regards M Govender