Can't wait to say goodbye!!!!!

What a ridiculously bad company with shocking service. Firstly, when we went from a normal decoder to an Explorer, we were told it was "plug and play". Once we switched, we realised we needed a switch. We we could not get one at that stage, so asked to go back to the other account. We were charged double at the end of the month, for a mistake made by DSTV. Then, We have ordered a movie and still, an hour later, have not received it. We have been on the line to Multichoice to get it sorted out for 57 minutes, and still no resolution. My husband has been on hold for 33 minutes without the call centre agent even acknowledging that they are working on it. He then got cut off, which we have now found out is because the lady decided to rather go on break instead of helping us. And we had to call back. We have now been cut off once again!!!!! This is costing us way more than it should. What is happening here? Clearly not as easy to use box office as advertised. Also, is DSTV/ Multichoice so conceted by their monopoly that they don't believe in giving service or training their call centre staff properly? Trust me, as soon as there is a way to watch the sport other than Supersport 1, we are cancelling our subscription, with big fat smiles on our faces!!!!!