gH
gerard H
1 reviews | Active since Mar 2009
15 Apr 2018, 23:22
Can't upgrade package.
I tried to upgrade my package to premium via the website. It says Select the device you want to change. Then it says No principle package found. Useless service. Your call centre has closed now what must I do? Cancel and get OVHD.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
16 Apr 2018, 08:28Dear Gerard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Apr 2018, 08:28
Official
Dear Gerard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Apr 2018, 11:26Good day Gerard
Thank you for sending us your query.
We apologise for the delayed response and any inconvenience.
Our records indicate that you have been assisted and the service is now on Premium package.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Apr 2018, 11:26
Official
Good day Gerard
Thank you for sending us your query.
We apologise for the delayed response and any inconvenience.
Our records indicate that you have been assisted and the service is now on Premium package.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
gH
gerard H's updateReviewer Update
16 Apr 2018, 16:54I have not been notified of the cost of upgrade, therefore please downgrade it.
gH
gerard H's update16 Apr 2018, 16:54
Reviewer Update
I have not been notified of the cost of upgrade, therefore please downgrade it.