1 reviews | Active since Mar 2009
Can't upgrade package
I tried to schedule a package upgrade on the website for 2 days ahead. I payed the additional amount it calculated via my bank EFT and then checked again if the schedule date was correct. No date. I had to waste time and money contacting the call centre and they said it was already upgraded. So I have wasted 2 days subscription because the website cannot schedule upgrades in advance. I want a refund.
Dear Gerard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Gerard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Gerard
Thank you for sending us your query.
Our records show that there was an upgrade request done on 08 September 2017. For this reason, the DStv Select package was upgraded to the Premium package.
For further assistance, we have requested for more information from the online support team to check and verify on an advance upgrade request.
You will be updated as soon as feedback is received.
Kind regards
Dinah
Best regards,
Good day Gerard
Thank you for sending us your query.
Our records show that there was an upgrade request done on 08 September 2017. For this reason, the DStv Select package was upgraded to the Premium package.
For further assistance, we have requested for more information from the online support team to check and verify on an advance upgrade request.
You will be updated as soon as feedback is received.
Kind regards
Dinah
Best regards,
Good day Gerard
Please be informed that your query is still pending feedback.
You will be updated as soon as feedback is received.
Kind regards
Dinah
Best regards,
Good day Gerard
Please be informed that your query is still pending feedback.
You will be updated as soon as feedback is received.
Kind regards
Dinah
Best regards,