Cant sort out boxoffice

Hi Dstv<br> Please answer me on the Following: how is it possibe to phone your call centre 3 times to sort out my box office account? And yet no one is able to resolve it. I was promised on all 3 occasions that someone will get back to me. Until now one has phoned me back. How can it be so difficult to sort out something so simple? I am paying for a dstv subscription but cant use the features. I want this sorter ASAP. It has been 2 weeks already. Can i expect it to be sorted by no later than tomorrow night. Or am I expecting too much??