CANT RESOLVE SIGNAL PROBLEM AFTER 3 HOURS OF CALL

Item: DStv (MultiChoice)
Rating: 2
Author: Abdullah M

I called the call centre at *** over 6 times over the last 2 days spending +/- 30 minutes on each call trying to resovle signal and account problems. I also sent numerous emails to the call centre agent who read my emails without replying. what a waste of time and airtime

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

25 Nov 2015, 12:48

Hello MASTERCANE,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply25 Nov 2015, 12:48

Official