1 reviews | Active since Nov 2014
Cant Reconnect EasyView Due to Debit System Prob
I have 3 decoders with DSTV - 1 Premium Package, 1 ExtraView and 1 Easy View. On the 11 December I phoned to get all our DSTV packages reconnected in our new house. I approved the adhoc debit order to run on my account to activate it. They activated the Premium and Extraview but it appears not the Easyview for my Domestic's TV. My domestic returned to work on the 3rd Jan and her TV only had channel 100 showing. <br> <br> I phoned on Sunday and spoke to an unhelpful agent (and her supervisor) who told me that it was because the debit order had not run yet and I would have to wait until 12am for the adhoc debit order to run and that the TV would work thereafter. <br> <br> On Monday the EasyView was still not working and after yet another 15 min phone call another agent said the debit order had not run and I would have to wait until 12am for the adhoc debit order to run before the TV could work.<br> <br> On Tuesday the exact same thing was said as Sunday and Monday. <br> <br> On Wednesday the same thing was said as Sunday, Monday and Tuesday. Whats worse is that since then, the actual debit order for the Premium and Extraview has run sans EasyView.!<br> <br> Come on DSTV! This is too frustrating for words!
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
