GS
Glen S
1 reviews | Active since Jun 2015
07 Jun 2023, 14:19
Can't re-activate account and add Premium Streaming product - no help from DSTV
I have been without a DSTV subscription for some time now. Today, I tried to re-activate DSTV - Premium Streaming only product. However, I could not do this on-line. Tried to use the on-line chat to assist to no avail. So I call in. First agent, I'm on the call for about 20 mins, then the call drops. I call in again and speak to a new agent. After close to 40 mins, the agents says there is some technical issue and that it has to go to another team to sort out the issue. I ask for an ETA - she says 2 hours. It's been more than 2 hours now and still no word back. Why does DSTV make it so hard for people to re-activate? Can you please assist and get my account sorted out.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
07 Jun 2023, 14:34Hi Glen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Jun 2023, 14:34
Official
Hi Glen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
GS
Glen S's updateReviewer Update
08 Jun 2023, 08:02Still no response - I'm on the phone with your call centre again - to explain the entire story again as there is NO HISTORY of the escalation. All I want to do is to sign up and give DSTV some revenue. Why is no one able to help me or get back to me?
GS
Glen S's update08 Jun 2023, 08:02
Reviewer Update
Still no response - I'm on the phone with your call centre again - to explain the entire story again as there is NO HISTORY of the escalation. All I want to do is to sign up and give DSTV some revenue. Why is no one able to help me or get back to me?
GS
Glen S's updateReviewer Update
08 Jun 2023, 11:06Still no response?
GS
Glen S's update08 Jun 2023, 11:06
Reviewer Update
Still no response?
GS
Sign in below. Alternatively reset your password "
I don't have a second cell phone number to use
What do I do now?
Glen S's updateReviewer Update
08 Jun 2023, 15:49Hi Chanwill
I tried to do what you asked, i.e. sign up again with a new email address, but I can't use the same mobile number. Says: "
An account for +*** already existsI tried to do what you asked, i.e. sign up again with a new email address, but I can't use the same mobile number. Says: "
Sign in below. Alternatively reset your password "
I don't have a second cell phone number to use
What do I do now?
GS
Glen S's update08 Jun 2023, 15:49
Reviewer Update
Hi Chanwill
I tried to do what you asked, i.e. sign up again with a new email address, but I can't use the same mobile number. Says: "
An account for +*** already existsI tried to do what you asked, i.e. sign up again with a new email address, but I can't use the same mobile number. Says: "
Sign in below. Alternatively reset your password "
I don't have a second cell phone number to use
What do I do now?