Can't manage router online!!!

It's such a pity that the only way to get assistance from you guys is via this platform. Which again speaks on how terrible your customer service is. I have been complaining for the past 6 weeks basically that I am not able to manage my router on your website and I can't even see how much data I have left. When I try to access the router on my dstv.com it loads endlessly and before it does ,it quickly flashes and I can see it says 0G available yet the router is on.

Imei is *** Sim number ***

The number of the Sim is ***. Can this be resolved please. I have also sent an email via your ***,but everyday the answer is its been escalated. You honestly need to work on one time resolutions, I should have to send countless emails or resort to complaining on this platform to get assistance. Do better!!!