gK
govender K
1 reviews | Active since Jul 2015
21 Jul 2015, 22:28
CANT KEEP TO THEIR WORD
I made payment of R623.20 for my dstv explora earlier in the month. My dstv was cut and reactivated after payment. Multi choice took it upon themselves to debit my account for R1607.20 this month which is inclusive of the r623.20 that I already paid. The supervisor promised to call me with a resolution before 3oclock today. Nd I haven't gotten any response yet... extremely disappointed in such a big company like themselves to have such poor service...
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Replies (1)
DStv (MultiChoice)'s replyOfficial
22 Jul 2015, 12:37Hello LetiGov,
Reference is made to our telephonic discussion.
We sincerely apologise for the inconvenience caused.
Please provide us with the following details for further assistance:
o Identity number or Multichoice customer number.
o Decoder number and Smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Reference is made to our telephonic discussion.
We sincerely apologise for the inconvenience caused.
Please provide us with the following details for further assistance:
o Identity number or Multichoice customer number.
o Decoder number and Smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply22 Jul 2015, 12:37
Official
Hello LetiGov,
Reference is made to our telephonic discussion.
We sincerely apologise for the inconvenience caused.
Please provide us with the following details for further assistance:
o Identity number or Multichoice customer number.
o Decoder number and Smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Reference is made to our telephonic discussion.
We sincerely apologise for the inconvenience caused.
Please provide us with the following details for further assistance:
o Identity number or Multichoice customer number.
o Decoder number and Smartcard number.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah