Cant keep/resolve their order/deliveries/complaint

Send sms for DSTV explora on 19th Dec 2014, receive first phone call on 23rd Dec from (Elanie) , which was immediately approved telephonically, only to be contacted by various consultants and supervisors with excuses that it was not logged or there were only a VERY VERY small technical problem, over a period of 6 weeks. I started writing mails and made various phone calls... but in vain. Yesterday the explora was delivered finally, but to my astonishment, cant be install by the accredited dealer in town, because they haven't receive the order. I even offered to pay cash for the installation, but with no luck<br> <br> I have prove of all the mails that I wrote and every name that I spoke to<br> <br> How can you keep on advertising the R799/month deal( with no increase over 24 months) but FAIL to deliver such a service